Ensuring the delivery of world-class customer centric services which offer value for money and continuously enhance the student experience and their wellbeing both on campuses and within residencies.
King’s College London is one of the top 10 UK universities in the world (2020 QS World University Rankings) and among the oldest in England. Since its foundation in 1829 King’s has defined itself in terms of its service to society, and it now has some 30,000 students and more than 8,000 staff members. King’s Strategic Vision 2029, a strategy which will take the university to its 200th birthday, has pledged that its staff and students will continue to help make the world a better place.
Reporting to the Head of Security, the Out of Hours Security Manager is a brand-new position to King’s and will manage the out of hours security delivery across the whole estate and oversee the incident response by King’s security teams across all campuses, associated residences, and other areas of King’s Estate, and will be the ‘out of hours’ point of contact for all Security Supervisors. Being the key point of contact and escalation contact for any out of hours emergency on and surrounding the multi-site campus, the Out of Hours Security Manager will lead on the security response and effective team management of King’s out of hours security teams.
The postholder will be responsible for ensuring the highest standards of conduct and customer-centric skills are displayed by all of the out of office security staff. This will be achieved through effective line management and leadership, providing support and guidance to the wider team. The expectation is that the Out of Hours Security Manager will provide a visible presence across all campuses, resolving issues as they emerge and providing expert advice and process to ensure exceptional service delivery.
The successful candidate will have an outstanding background within the security industry, including working in demanding, high-footfall, and multi-site environments. You will bring your proven knowledge of incident and critical security management to this role, as well as your customer central approach and outstanding team leadership experience. This role would suit individuals with a track record in creating a culture of exceptional delivery. Strong communication skills will be essential as the role includes extensive partnerships with internal and external stakeholders. SIA accreditation and a valid full UK driving licence are essential to this position as you will be expected to travel across the King’s estate and campuses frequently with the use of a pool vehicle.
The competitive benefits package includes 21.5 days annual leave + 4 closure days (over Easter and Christmas) + bank holidays. The USS pension scheme has generous employer contributions. Details of the benefits of working at KCL can be found at http://www.kcl.ac.uk/hr/staffbenefits/index.aspx
The Management Recruitment Group has been exclusively retained for this campaign. All direct and third-party applications will be forwarded to them.