University of Derby, located in the heart of England, is the only one in Derby and the county. The university is home to over 34,000 students across all areas of study, with over 300 programmes at undergraduate and postgraduate levels, offering industry-relevant and expert teaching studies and research.
The University of Derby welcomes, supports, and challenges all its students to develop the blend of academic knowledge and practical skills they need to succeed in their chosen field. Their strong industry links, expert academics, and real-world classroom facilities equip and prepare them to fulfil all the students’ potential.
Reporting to the Halls Team Manager, the post holder will be responsible for the effective day-to-day management of one of the university’s halls of residences, providing excellent customer service and ensuring that halls are a positive experience for students whilst supporting their needs within the framework of company policies and procedures and the University values.
The Hall Manager will lead, motivate, and support the team whilst successfully managing internal and external relationships. The post holder will be the main point of contact for the residents and visitors, who work closely with third-party collaborators. They will actively look for opportunities to improve all students’ Halls of Residence experience through proactive, continual improvement of site facilities and site operational activities.
You will have exceptional management and leadership skills in a comparable market (preferably in a university or accommodation environment), as well as excellent interpersonal and communication skills with the ability to build long-lasting relationships internally and externally. You will have an energetic approach to delivering outstanding customer service and experience managing teams with a positive attitude. You will be able to manage difficult situations and have a willingness to undertake challenging tasks to ensure student satisfaction.
For a confidential discussion and/or the candidate brochure, please contact our retained advisor Hannah Searle – hannah.searle@mrgpeople.co.uk / 07966 827413.