FM Operations Manager

Facilities Manager (Soft Services) – Station Hill Reading, Premier Mixed-Use Development

Are you a dynamic Facilities Manager with a passion for delivering exceptional service and creating memorable experiences? Our client is seeking an experienced professional to lead our soft services team at a prestigious mixed-use development. As the Facilities Manager (Soft Services), you will play a key role in shaping the operational excellence and user satisfaction of this landmark property.

About the company

A rapidly growing force in the realm of property management, blending our hospitality and Build-to-Rent expertise to redefine standards of service, community engagement, and placemaking. As part of a distinguished group, we share a common vision: to enhance the way individuals experience their living and working spaces. Our commitment to excellence has earned us accolades, including the prestigious Property Week Placemaking award.

About the role

As the Facilities Manager (Soft Services), you will oversee and enhance the soft services offered at their premier mixed-use development. You will be responsible for managing a range of services, including reception, cleaning, landscaping, and shared spaces. Additionally, you will lead the maintenance of amenity areas, such as a rooftop terrace, gym, cycle facilities, café, and business lounge. Your role will encompass:

• Implementing a comprehensive customer experience strategy that ensures an exceptional journey for all visitors to the development.
• Collaborating with the General Manager to develop and execute an annual service charge budget, while ensuring budget performance for soft services.
• Leading maintenance activities, including inspections, repairs, and preventative measures, in alignment with company standards.
• Overseeing the hiring, training, and development of the site team, both third-party partners and direct team members.
• Establishing maintenance standards for public spaces and landscaping, ensuring the highest quality standards are maintained.
• Conducting routine checks of all areas, identifying maintenance needs, and coordinating contractors' visits
• Monitoring contractor performance, managing contracts, and ensuring compliance with health and safety regulations.
• Contributing to the planning and execution of compliant events, including risk assessments, insurance, and licensing.
• Championing safety standards, identifying risk management concerns, and promoting efficient operational practices.

About you

To excel in this role, you'll likely have:

• Proven experience in facilities management, ideally within a similar high-quality property.
• Familiarity with onboarding properties through practical completion and a comprehensive understanding of soft FM services.
• Expertise in health and safety regulations, with demonstrable experience in compliance and risk management.
• Certifications such as IOSH, L8, and NEBOSH (preferred), showcasing your commitment to safety and compliance.
• Proficiency in IT, including Microsoft Office, Building Management Systems, and Customer Relationship Management systems.
• Exceptional communication skills, enabling you to connect with customers and team members.
• Strong leadership capabilities, motivating your team to achieve excellence.
• Flexibility to work within a supportive and sociable environment with varying schedules.

How to apply

Please contact Kadija for more information and/or the job description!

e. kadija.omer@mrgpeople.co.uk

Worried that you don’t meet all the desired criteria exactly? If you’re excited about this role, but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our team can help you see how your skills fit in!