Estates Customer Services Manager
£45,000 plus excellent benefits
The Children’s Trust is seeking to appoint an Estates Customer Services Manager to be responsible for ensuring the delivery of high-quality customer service for the children, young people, parents, staff, and visitors who use The Children’s Trust estate and facilities.
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy and care through our national specialist centre at our beautiful 24-acre site in Tadworth, Surrey, and to children and their families across the UK, via our Brain Injury Community Service.
Reporting to the Senior Estates Manager, the Estates Customer Services Manager will lead and develop a new service of a consolidated Customer Services Team, which will deliver a consistent and high standard of service and customer experience in relation to estates and facilities provision. It will focus on raising and maintaining standards across the operational estate, establishing SLAs, KPIs, Policies and SOPs for key services including but not limited to front of house, accommodation, transport, systems management, helpdesk, parking and department purchasing. The Estates Customer Service Manager will be a member of the Estates management team and will contribute to the broader development and performance of the department.
We are seeking an individual that has worked in an estates and facilities environment in a customer services, helpdesk, admin/business management or CAFM systems management role. The role would suit individuals that are keen to progress their career and that would relish the chance to apply their leadership skills across an integrated estates customer services and systems function.
This is a great opportunity for a motivated candidate to take up an important customer-focused leadership role, whilst enabling the crucial work of an organisation that makes a significant and lasting difference to the lives of thousands of children and families.
The candidate brochure can be viewed at flippingbook.com
For a briefing discussion, please contact our appointed recruitment partners Jane Schofield (firstname.lastname@example.org / 07355 093 389) and Charley McCarthy (email@example.com / 07355 093 390) at MRG. Applications, consisting of a CV and supporting cover letter outlining a rationale for applying for the post, should be sent to firstname.lastname@example.org.
The closing date for applications is 21st May 2023.
At The Children’s Trust we recognise how important it is to have leadership that reflects the children, young people and families that we support. We also recognise that staff, comprised of a range of skills, backgrounds and experiences will help us to better understand the needs of those we support, and how we can best represent their interests. We, therefore, particularly welcome applications from disabled people, individuals from diverse ethnic backgrounds and those from other under-represented groups.
The Children’s Trust is committed to achieving equity, diversity and inclusion (EDI) across all levels of the organisation. For further information, see: https://www.thechildrenstrust.org.uk/about/statement-equity-diversity-Inclusion