Bid Recruitment is a division of The Management Recruitment Group

Director of Service Transformation

  • £65,578 - £72,643
  • Permanent
  • Newcastle, UK
  • 17928

Keele University is seeking a Director of Service Transformation to lead the development and implementation of transformational change across our professional services. 

Keele University is a world class campus-based university committed to providing the highest quality learning and living environment in which our students and staff can flourish.  Keele is renowned for its exciting approach to higher education, innovative research, beautiful 600-acre campus, commitment to sustainability, strong community spirit and excellent student experience.  With a turnover in excess of £170 million, over 12,500 students and a total staff of approximately 2,000, the University provides high quality teaching across a wide range of academic and vocational subjects.  Keele has ambitious plans for its future growth and development, building upon its reputation as a research-led campus University with a broad academic base. 

Reporting to the COO the Director of Service Transformation will work collaboratively with colleagues across the University to identify opportunities for improvement and implement sustainable change. You will be responsible for driving a culture of continuous improvement, ensuring that our services are fit for purpose and meet the evolving needs of our stakeholders.

The successful candidate will possess demonstrable experience of the development and delivery of programmes of improvement, including the implementation of new IT systems resulting in transformational change. You will draw on this and your knowledge of best practice across and beyond higher education to deliver excellent, effective and cost-efficient professional service innovation. This will require excellent interpersonal and communication skills and the ability to successfully build relationships with a diverse range of internal and external stakeholders.

This is an exciting opportunity to join a dynamic and innovative team and really make an impact, working to improve the quality and efficiency of our services and enhance the experience of our students, staff and partners.  The candidate brochure can be viewed at 

For a briefing discussion please contact our retained advisor Sian Gardiner of MRG UniversityPeople on  or 07932 717 458. 

Keele University values diversity, and is committed to ensuring equality of opportunity, and to proper and fair representation across its senior decision making groups. In support of these commitments, the University particularly welcomes expressions of interest and applications from women and from individuals of Black, Asian and ethnic minority backgrounds, for this post.

Closing date for applications is 23rd April 2023

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