General Manager – Operations
Location: Abu Dhabi
Reports To: Managing Director
Are you an experienced hospitality leader with a passion for operational excellence and a track record of transforming hotel operations? Our client is seeking a dynamic General Manager of Operations to lead a high-performing team and oversee the successful integration of the hotel into a 5-star resort destination. This is an exciting opportunity to play a key role in their rebranding journey and enhance guest experiences at one of Abu Dhabi’s premier destinations.
About Us:
The client offers an exceptional blend of relaxation, luxury, and recreation. They are home to diverse dining experiences, top-tier spa services, and state-of-the-art amenities, including outdoor pools, tennis, squash, and padel courts. Located in the heart of Abu Dhabi, they are a hub for cultural activities, world-class events, and theme parks.
Role Overview:
As the General Manager of Operations, you will oversee the daily operations across all hotel departments and lead efforts to enhance service delivery, optimize operational efficiency, and ensure exceptional guest satisfaction. This role will play a critical part in the transition and integration of the Hotel into a world-class family resort, supporting the rebranding process and driving excellence across all operational areas.
Key Responsibilities:
- Oversee all hotel departments including front office, housekeeping, food and beverage, maintenance, culinary, EHS, and security, ensuring smooth operations and communication.
- Spearhead pre-opening, integration, and rebranding efforts, establishing operational systems, hiring staff, and implementing brand standards.
- Monitor guest feedback and implement improvements to elevate guest satisfaction.
- Analyse financial performance and collaborate with the Managing Director to identify strategies for improvement.
- Foster a culture of excellence and teamwork, empowering department heads and staff to achieve operational goals.
- Embrace technology to streamline operations and enhance the guest experience.
Qualifications & Skills:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master’s degree is a plus).
- Minimum 10 years of experience in hotel operations, with at least 5 years in a senior leadership role.
- Strong financial acumen and experience with budget management and financial analysis.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to drive operational excellence and improve guest satisfaction.
Core Competencies:
- Integrity, communication, and the ability to foster collaboration across all levels.
- Strategic thinking with an understanding of long-term industry trends and market dynamics.
- Ability to develop and implement strategies to enhance service delivery and operational processes.
- Strong decision-making skills with a focus on achieving organizational goals.